Leadership and Strategy - Moya Greene at the Privatised Royal Mail
The strategic challenges facing Royal Mail and its renowned CEO Moya Greene are explored in this superb FT video report (below) from Andrew Hill which takes a look at Royal Mail just a year after the business was privatised.
Moya Greene’s leadership challenge is to both modernise and energise a business with a history of losses, regulatory constraints and poor industrial relations.
Reservations raised by an investment analyst include:
- Need for improved automation and productivity in the parcels business;
- Continued decline in volumes and revenues in the letters business;
- Inflexibility in the cost base as a result of a three-year pay deal recently agreed by Moya Greene with the trade unions;
Royal Mail faces intensive competition not just in the lucrative parcels business (where much new capacity has been created in the UK) but now in letter delivery.
Could this perceived “unfair competition” threaten the Royal Mail’s legal obligation to deliver mail to every address in the UK (the universal service obligation).
News Releases
The Honourable Andrew Furey, Premier of Newfoundland and Labrador, today thanked members of the Premier’s Economic Recovery Team for their work as they submitted their final report to the public and the Government of Newfoundland and Labrador today.
Premier Furey also thanked all groups, organizations, and interested parties for taking the time to present their ideas and perspectives to the Team.
During an ongoing pandemic and global economic crisis, the Team of experienced leaders from a variety of backgrounds led by globally-recognized change maker Dame Moya Greene, voluntarily worked to present an exhaustive, comprehensive overview of the province’s fiscal situation and its opportunities for growth.
The Premier’s Economic Recovery Team was tasked with reviewing government expenditures, the province’s fiscal capacity, how services are delivered, and explored growth sectors such as clean energy and investments in technology – which represent investments in all sectors.
Government is now taking the report, titled ‘The Big Reset’ into consideration with a robust consultation process to encourage engagement on the options presented in the report.
The Provinci
I think we were misled, ex-Royal Mail chief executive tells Post Office inquiry
Jo Swinson and ex-Royal Mail boss giving evidence to inquirypublished at British Summer Time 19 July
Zoe Conway
Employment correspondent, reporting from the Post Office inquiry
Jo Swinson, who was leader of the Liberal Democrats for five months in , was postal affairs minister between and and again from to
While she was in office, forensic accountants Second Sight produced an interim report into the Post Office’s Horizon computer system. It found that software glitches had led to incorrect balances in multiple Post Office branches.
The Post Office said the report showed its computer system was "effective" while Jo Swinson told Parliament: "Contrary to misleading media reports, the review explicitly confirms that 'we have so far found no evidence of system-wide problems with the Horizon software'."
She says she was misled by the Post Office.
Dame Moya Greene was chief executive of Royal Mail Group from Royal Mail was privatised and split from the Post Office in , which was headed by Paula Vennells.
The two women worked closely together.
In January, foll
Leading Conversations
When Canada native Moya Greene arrived in London in July to take up her duties as chief executive of Royal Mail, Britain’s centuries-old state-owned postal service was mired in trouble: it faced a rapid decline in revenue from letters, the service’s historic mainstay; a huge pension deficit; union opposition to government plans for privatization; and an unworkable regulatory framework that discouraged the business from introducing new products and prevented it from setting its own prices.
It was a daunting list of challenges for any executive, let alone the first woman and first non-Briton to head Royal Mail since Henry VIII established a “master of posts” in But Greene, a veteran Canadian civil servant, came well prepared. In her previous job as head of Canada Post, she increased profits and streamlined operations ahead of talk of privatization. In an early public role as an assistant deputy minister for transport, she o
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